About Fraserburgh Fitness Center

Policies the Serious Stuff

 General Data Protection Regulation (GDPR)

Safegaurding your data.


The General Data Protection Regulation (GDPR), which went into effect 25 May 2018, creates consistent data protection rules across Europe. It applies to all companies that process personal data about individuals in the EU, regardless of where the company is based. Processing is defined broadly and refers to anything related to personal data, including how a company handles and manages data, such as collecting, storing, using, and destroying data.


While many of the principles of this regulation build on current EU data protection rules, the GDPR has a wider scope, more prescriptive standards, and substantial fines. For example, it requires a higher standard of consent for using some types of data and broadens the rights that individuals have for accessing and transferring their data. Failure to comply with the GDPR can result in significant fines – up to four percent of global annual revenue for certain breaches.

Fraserburgh Fitness Policies


Most frequent questions and answers

Data and Privacy Protection Policy


 At Fraserburgh Fitness Centre we are committed to protecting your privacy.


We collect and process personal data about you to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.

Our Data Privacy and Protection Policy explains how we collect, use, share and protect your personal information. When we update this policy we will post any changes on our website.

If you have any queries about this Notice please contact us at:

Fraserburgh Fitness Centre

James Ramsay Park
Maconochie Road


AB43 8TH

Alternatively send an email to


The Data Controller in respect of this Privacy Notice is Fraserburgh Fitness Centre Ltd.


We collect your personal information when you:

  • Complete an Online Membership Agreement
  • Register interest for upcoming Fraserburgh Fitness Centre events
  • Book or attend an exercise class or lesson
  • Ask us for more information about a product or service, or contact us with a question or complaint
  • Take part in a competition, prize draw or survey
  • Visit or browse our website. See our Cookie Policy.
  • Contact our Member Services support team through telephone, email or online chat
  • Send an email to a Fraserburgh fitness centre email account
  • Swipe your membership card into our gym
  • You have an accident in our gyms or there was an incident where you were a witness or personally affected
  • When you use equipment in the gym or when you obtain a drink or food from within the facility
  • When you book classes, courses and inductions
  • CCTV – when you are using our gyms. See our CCTV policy.
  • When you use the Fraserburgh Fitness Centre websites or apps.
  • When our teams take photos of your attendance at the gym, part of an event or in a class (Your permission will be asked beforehand)

When using our gyms CCTV is being recorded 24 hours a day and actively monitored 24hrs per day. CCTV is permanently erased after 31 days.

We may also collect, match or acquire information about you from other organisations such as Google and Facebook.


The information we collect is required for the purpose of creating your Member Account and for you to enrol in our gym. Such information allows you to be identified as a member of Fraserburgh Fitness Centre and includes:

  • Name, date of birth, gender, e-mail address, postal address, telephone number, health declaration and whether you require disabled access
  • Credit or debit card information, information about your bank account number and sort code or other banking information. NOTE: we do not store your bank or credit card details on our web servers
  • Your usage records and duration of visits
  • Your preferences for particular products or services or interests when you tell us what they are – or when we assume what they are, depending on how you use our products and services
  • Your contact with us, such as a note or recording of a call you make to our team, an email or other records of any contact you have with us
  • Your membership information – such as dates of payment owed and received, the services you use and any other information related to your account


We will use your personal information to provide you with the services, products or information that you have requested, for administration purposes, to improve your website experience, and marketing. We may need to share your information with our service providers, associated organisations and agents for these purposes.  We may use your information to:

  • Carry out an identity check as part of your membership application.
  • Process your membership application through our systems.
  • Bill you for using our services as part of your membership
  • Keep you informed about our services including operational matters relating to your Membership
  • Provide relevant services to you
  • Confirm your attendance to exercise classes or lessons
  • To share gym event photos on our internal social media (Your permission will be asked first before a picture is taken)
  • Contact you with offers or promotions based on our analysis of how you use our services and what we think will be of interest to you (unless you choose not to receive our marketing messages)
  • Respond to any questions or concerns you might have about our services
  • Understand how you use our services, to help us develop relevant and updated services
  • Carry out research and statistical analysis to monitor how customers use our services
  • Prevent and detect fraud or other crimes
  • Covid-19 Track & Trace – To help prevent the spread of infection around the UK we will support the NHS Track & Trace system. If requested by the NHS to provide visitor information, due to an outbreak in the vicinity of our gym, we will supply your name, mobile and time of arrival and departure for members who had recently visited the specific site. This is voluntary and you are able to request to have your data excluded. Please email us at with you name and PIN number and we will not pass your details on.

We’ll store your information for as long as you are a Member of Fraserburgh Fitness Centre, or following cancellation and to meet legal requirements including financial audit, anti-fraud and money laundering regulations.

An ‘activity’ can be classified as access to the gym, class, or, sunbeds, a payment made on the membership account or a comment added to the membership following contact with Fraserburgh Fitness Centre. We may contact you about Fraserburgh Fitness Centre services during these 6 years if you haven’t opted out of receiving marketing communications from us.



Fraserburgh Fitness Centre will only send you information relating to your membership. We will not share your data with any 3rd parties for marketing purposes.

If you cancel your membership with Fraserburgh Fitness Centre we will only send you information that we think will be of interest to you.

If you want to opt out of receiving marketing messages from us, please visit your profile section within the Members Area of the website. You can choose to opt out of all marketing or select your marketing preferences. Alternatively, if you are no longer a member, and wish to remove your consent to receive marketing please contact by email to


Fraserburgh Fitness Centre uses cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your online activities). These collect information that tells us how you use our websites, web-related products and services. The use of cookies does not give us access to the rest of your computer.

This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again.

You can choose to refuse cookies, or set your browser to let you know each time a website tries to set a cookie.

See our cookies policy.


We have selected systems to ensure the security of our clients information and also take appropriate measures to ensure that the information we collect and maintain is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

We ensure the organisations that provide us with services related to your membership have appropriate security measures and only process your information in the way we have authorised them to. These organisations will not be entitled to use your personal information for their own purposes.

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We can’t accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.


We may share information about you with:

  • Service providers, agents and associated organisations to allow us to service your membership and communicate with you; for example, financial institutions to process payments, and freelance personal trainers when you sign up to classes.
  • Law enforcement agencies, regulatory organisations, courts or other public authorities where we have a legal obligation to do so
  • Covid-19 Track & Trace – To help prevent the spread of infection around the UK we will support the NHS Track & Trace system. If requested by the NHS to provide visitor information, due to an outbreak in the vicinity of our gym, we will supply your name, mobile and time of arrival and departure for members who had recently visited the specific site. This is voluntary and you are able to request to have your data excluded. Please email us at with you name and PIN number and we will not pass your details on.

We’ll release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

If we’re reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation. We will inform you if we intend to do so.


We do not intend to use your personal data for automatic decision making


We use tools such as Google Analytics for collecting personal data about our website visitor’s online activities over time and across different web sites for marketing purposes. This is so we can ensure our website gives you the best possible experience. For more information and how to opt out from this please visit our cookies policy.


Fraserburgh Fitness Centre collects data of children due to the nature of the Martial Arts instruction provided, All information is provided voluntarily by the Child’s parent or Guardian and is not used for any other purpose than ensuring the wellbeing and safety of our students.


You have the following rights in relation to your data privacy: the right of access; the right of rectification; the right of erasure (the “right to be forgotten”); the right to restriction of processing; the right to be notified; the right to data portability; the right of objection; and the right to not be subject to automated profiling.

Access: You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. Please contact us through email to the contact us section of the website or writing to the address below. There is not normally a fee for this service.

Rectification: If you believe we’re holding inaccurate information about you, or your personal details change, please update your profile on the Fraserburgh Fitness Centre acuity scheduling page in the booking area. Debit, Credit and Bank account changes can be made in your members area on the acuity scheduling application.

Erasure: You have the right to the erasure of the data we hold on you, when it is no longer needed for the purposes of your Membership, or when you withdraw your consent for our processing (and we have no other lawful basis to hold your data).

Restriction: You have the right to ask us to place restrictions on processing your data in certain circumstances.

Notification: You have the right to be notified of any rectification, erasure or restrictions in relation to your personal data.

Portability: You have a right to receive the data we hold on you electronically in a format that allows it to be easily transferred to another data controller.

Object:  You have the right to object to data processing of your personal data for direct marketing or profiling purposes.

Profiling:  You have the right not to be subject to any decision based on automatic processing of your personal data.

The address to be used to obtain a copy of your personal information is:

Fraserburgh Fitness Centre, James Ramsay Park, Maconochie Road, Fraserburgh, AB43 8TH

Alternatively send an email to


We will update this privacy notice to reflect the way in which we process and protect your data. If we do so, we will post notice of the change on our website and you will have the opportunity to adjust your communications preferences via the acuity scheduling app.

CCTV Protection Policy

The images obtained from the system which include recognisable individuals are personal data and are covered by the applicable Data Protection legislation.

This Policy should therefore be read in conjunction with the Fraserburgh Fitness Centre Data and Privacy Protection Policy available either on hard copy on request, or, by emailing

  1. CCTV systems are operated throughout Fraserburgh Fitness Centre Group sites, monitoring dedicated areas defined by a CCTV layout proposal and following a safety and security standard.
  2. Use of a surveillance camera system must always be for a specified purpose which is in pursuit of a legitimate aim and necessary to meet an identified pressing need. This includes giving confidence to staff and visitors that they are in a safe and secure environment, protecting the integrity of the site by deterring criminals and to provide evidence to assist with the detection and prosecution of criminal offences.
  3. When deciding to use CCTV in a certain area Fraserburgh Fitness Centre Group must consider its effect on individuals and their privacy and perform regular reviews to ensure its use remains justified.
  4. Fraserburgh Fitness Centre Group will be transparent in the use of a surveillance camera system, provide a CCTV notice, which could be an image, and publicise a contact point on the website for access to information and complaints in line with our Data and Privacy Protection Policy.
  5. Fraserburgh Fitness Centre Group is the Data Controller for the Personal Data captured by our CCTV systems. Some shared sites require that we use both, our systems in local areas and landlord’s systems in extended areas.
  6. The CCTV systems which are under Fraserburgh Fitness Centre Group’s control are managed by Senior Management and operated by a CCTV team. The recordings are confidential and available only to those directly connected with operating the system. Copies of recorded information are strictly controlled and only made in relation to incidents under specific restrictions and require the approval described in point 10.
  7. The Senior Management Team will produce and communicate clear rules and procedures with regards to operating, processing and releasing CCTV images.
  8. No more images and information should be stored than that which is strictly required for the stated purpose of a surveillance camera system, and such images and information should be deleted once their purposes have been discharged.
  9. Access to retained images and information should be referred to and there must be clearly defined rules on who can gain access and for what purpose such access is granted; the disclosure of images and information should only take place when it is necessary for such a purpose or for law enforcement purposes.
  10. CCTV operators should be trained to an adequate standard and such standard must always be maintained.
  11. Surveillance camera system images and information should be subject to appropriate security measures to safeguard against unauthorised access and use.
  12. There should be effective and periodic review mechanisms to ensure legal requirements, policies and standards are complied with in practice and to ensure that the system is working properly and produces the required images.


Updated 20th
October 2020.



General Rules and Conduct policy


We are Fraserburgh Fitness Centre, a registered Charity in Scotland. Our charitable registration number is: SCO35297. and our registered office is at Fraserburgh Fitness Centre, James Ramsay Park, McConachie Road, Fraserburgh, AB43 8TH.

You can contact us by writing to us at our registered office, or by email to


PARQ – you must complete a Pre-Activity Readiness Questionnaire before using any of the facilities equipment or halls. These are available online or at the Facility’s Reception.

Medical Conditions – if at any time during your membership your health changes, you must inform us immediately in writing as it may affect the type or frequency of exercise/activity which you are able to undertake. Equally, if you feel unwell at any time whilst in the Facility, cease activity immediately and inform a member of staff


Swipe cards – you will be issued with a swipe card at the start of your membership and entry to the facility will only be allowed by using the swipe card at reception. The Swipe Card always remains our property and you must surrender it to us in full working order at the end of your membership. Charges will apply for forgotten, lost or damaged SWIPE CARDS. You must not loan your Swipe Card to other individuals and any breach of this may result in immediate termination of membership.


Your access to the Facility may be suspended for the purposes of investigating any alleged breach of these Facility Rules. Access to the facilities will be denied until such time as the investigation has been completed. You will not be charged for the period of any suspension and any prepaid amount will be credited to your account.


You agree to comply with the rules of conduct set out below whilst in the Facility or on Facility premises together with any additional rules as may be displayed in the Facility from time to time. You also agree to abide by any instructions as may be given by staff at the Facility from time to time.

Any guests, which you bring to the Facility are also required to comply with the same rules.

Rules of conduct. You agree that you will, and (if relevant) any guests that accompany you into the Facility will:

  • Show consideration for other members, guests, visitors and staff at the Facility.
  • Not use abusive, offensive, or foul language.
  • Not behave in a way that is violent, offensive, or threatening to any other member, their guests, visitors, or the staff of the Facility.
  • Not bring, use or be under the influence of illegal drugs in any part of the Facility’s premises.
  • is not drunk in or about the Facility’s premises, not drink in areas other than designated drinking areas of the Facility’s premises and not consume your own alcohol on the Facility’s premises; and not behave in an anti-social or disruptive manner, including but not limited to inappropriate or threatening behaviour, misuse of equipment or sexual or illegal activities.
  • Health & Safety Procedures. You agree to follow any enhanced hygiene practices requested of you whilst on the Facility’s premises, which may include: temperature screening on entry (which may prevent us from allowing you to access the Facility), use of hand sanitiser and protective equipment, following the social distancing instructions and any other such practices in place from time to time.


Smoking, including the use of e-cigarettes, is not permitted anywhere on the Facility’s premises and where relevant, only in designated areas outside the Facility building.


Suitable and appropriate clothing and footwear must be worn whilst in the Facility for the activity which you are planning to undertake. You may be asked to change your clothing or footwear if, in Fraserburgh Fitness Centre’s reasonable opinion, it is not suitable for any reason. If you are unsure as to the suitability of a particular item, then please consult a member of staff. You should avoid wearing clothing that is overly revealing, offensive to other members, visitors or staff, or is soiled or unhygienic.


We recommend that no valuables are brought to the Facility. We are not liable in any circumstances for damaged, lost, or stolen valuables whilst you are on the Facility’s premises, including in locked lockers in the changing rooms, or any other part of the Facility.


Mobile telephones are permitted on the Gym Floor; however, telephone calls may only be taken outside the Gym area. Mobile telephones, tablets or cameras are not to be used at all in Changing Rooms or Toilets. You are not permitted to take photos, videos or voice recordings of other members, guests, visitors, or staff at any time in the facility.


Last entry to the Facility’s premises is 30 minutes before the Facility’s published closing time.

You should be ready to vacate the Facility 5 minutes before closing.


Use of Gym Floor – children under the age of 16 years must not enter the Gym Floor and must be accompanied within the Facility at all times by the parent/guardian/carer with whom they were admitted, unless they are attending an organised activity at the Facility.


Age of Child Number of children per responsible person (i.e. ratio)
0-3 years 1 responsible person per child in this age category
4-7 years 1 responsible person per 2 children in this age category
8-15 years 1 responsible person per 3 children in this age category

If you have more than one child, the ratio that applies is the ratio of the youngest child. For example, if you have a 2-year-old child and a 5-year-old child, the number of responsible persons required to supervise the children is two because the 2-year child requires 1-2-1 supervision.


Children up to 8 years of age must be accompanied by a parent/guardian/carer and may use either the facilities for the parent/guardian/carer’s gender or the Family Changing Rooms, where available. Where the child is over 8 years of age and of a different gender to the parent/guardian/carer, the parent/guardian/carer must wait immediately outside the Toilet or Changing Room in use by the child.

Baby changing facilities – parents/guardians/carers with children requiring baby changing facilities may also access disabled toilets where such toilets include a baby changing facility.


Lockers – these are provided for use by all members and visitors to the Facility. All items are left entirely at the owner’s risk and Fraserburgh Fitness Centre is not liable for any items damaged, lost, or stolen whilst in the Changing Rooms, including in locked lockers. All lockers are for temporary use only. Any items left overnight will be removed and placed in lost property. A fee will be charged on collection of the property.

Lost property – for hygiene reasons, perishable, personal hygiene items and specific items such as underwear shall be disposed of if left in the Facility. All other items will be placed in lost property at the Facility for a period of 30 days. If unclaimed after a further 30 days, they will be disposed of, donated to charity, or sold and their proceeds donated to charity.

Shaving – no shaving is permitted on the premises.

Disabled members/visitors – persons with disabilities may choose to use either facilities designated for disabled use or, if they prefer, the facilities designated to their gender if appropriate.


Age – all fitness room users must be 16 years of age or over.

Personal Training – this may only be performed by employees or contractors of Fraserburgh Fitness Centre.

Hygiene – members are required to wipe down machines after use with the disposable towels/wipes provided.


Attendance – please arrive for your class at least 5 minutes before the scheduled start time. Once a class has started, additional participants will not be permitted to enter or join in.

Bookings – members (and, where applicable, day guests) are strongly recommended to book their place in a class using Fraserburgh Fitness Centre’s online Membership Booking Page (or via Reception in the case of day guests). Places are allocated on a first-come-first-served basis. All class participants are required to observe Fraserburgh Fitness Centres class booking terms & conditions (located on the Membership Portal for members, or available on request at Reception for day guests.


Rules – please observe and read the Sunbed Rules and Safety Guidelines in the sunbed room before use.

Usage – 12 minutes maximum per visit is recommended and you must complete the registration online before each use.

Risk – all use of this equipment is entirely at your own risk.

Age – all users must be 18 years of age or over.

Hygiene – it is recommended you should shower both before and after any session.


Failure to adhere to these facility rules may result in your membership being suspended or terminated with immediate effect or guests being asked to leave the Facility and being prevented from using Fraserburgh Fitness Centre’s facilities in the future.

Fraserburgh Fitness Centre reserves the right to amend these Facility Rules from time to time.


Updated 20th October 2020.


Cookies Policy


What is a Cookie?

A cookie, also known as a browser cookie, is a text file containing small amounts of information which a server may download to your computer, mobile or tablet when you visit a website or use an app.

There are different types of cookies which are used to do different things, such as letting you navigate between different pages on a website efficiently, remembering preferences you have given and helping us to identify ways to improve your overall site experience. Others are used to provide you with advertising which is more tailored to your interests or to measure the number of site visits and the most popular pages users visit.


‘First party’ and ‘third party’ cookies

Each type of cookie can be set and controlled by the operator of the website which the user is browsing such as Pure Gym (known as a ‘first party cookie’) or a third party such as Facebook, for example to display advertisements and social sharing features, (known as a ‘third party cookie’).

Due to their core role of enhancing and enabling usability or site processes, disabling certain cookies may prevent you from using certain aspects of the Pure Gym website, such as joining a club.

Broadly speaking, there are two different types of browser cookie:

(1) Session cookies are stored in the computer’s memory during a user’s browsing session and are automatically deleted from the user’s computer when the browser is closed or the session is deemed to have ended.

These cookies usually store a session ID that is not personally identifiable to users, allowing the user to move from page to page without having to log-in repeatedly. They are widely used by commercial web sites; for example to keep track of items that a consumer has added to a shopping basket.

Session cookies do not collect any information from the user’s computer and they expire at the end of the user’s browser session. They can also become inaccessible after the session has been inactive for a specified length of time, usually 20 or 30 minutes.

(2) Persistent cookies are stored on the user’s computer and are not deleted when the browser is closed. Persistent cookies can be used to retain user preferences for a particular website, allowing those preferences to be used in future browsing sessions.

Persistent cookies usually assign a unique ID to the user’s browser and they are usually configured to identify a user for a prolonged period of time, from days to months or even years.


How does Fraserburgh Fitness Centre Group use cookies?

Fraserburgh Fitness Centre Group only uses browser cookies to measure non-personal information, for example to learn about the behaviour of visitors to our website and how they respond to our marketing communications. The more we learn, the better we can provide relevant and interesting content and services. The first-person cookies set by Pure Gym do not contain any personally identifiable information.


Strictly necessary cookies

‘Strictly necessary’ cookies let you move around the website and use essential features. These cookies do not gather any information about you that could be used for marketing or remembering where you’ve been on the internet. Accepting these cookies is a condition of using the website, however, as they are required for the proper operation of the website. If you prevent them, we cannot guarantee how it will perform.

Analytics cookies / Performance cookies

We use these cookies to collect information about how visitors use our website, including details of the site where the visitor has come from and the total number of times a visitor has been to our website. By using our website, you agree that we can place these types of cookies on your device. We use the information to improve our website and enhance the experience of its visitors. All information these cookies collect is aggregated and therefore anonymous.


Application or site-specific cookies / Functionality cookies

These cookies remember choices you make to improve your experience. By using the website, you agree that we can place these types of cookies on your device.

These cookies allow the website to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.


Advertising / Targeting cookies

From time to time, cookies are used to collect information about your browsing habits to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

The cookies are usually placed either directly by third party advertising networks. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

However, this policy does not cover the use of third-party cookies. This will be covered by that third party’s privacy policies and practice and we would recommend that you look at these which in most cases will be found on that company’s website.


What cookies are used on this website?

A list of all the types of cookies used on this website is set out in the tables below.


How can you control the use of cookies?

Your use of the website constitutes your consent to this website setting cookies on your device.

If you do not want the website to set cookies on your device then you should either not use the site, [or you should delete Pure Gym cookies having visited the site], [or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” in Internet Explorer, “Private Browsing” in Firefox and Safari)].

Alternatively, the ‘Help’ menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, because cookies allow you to take advantage of some of the website’s essential features, we recommend you leave them turned on.

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at The guide contains an explanation of the IAB’s self-regulatory scheme to allow you greater control of the advertising you see.

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