Refund policy

Fraserburgh Fitness Centre Refunds Policy

At Fraserburgh Fitness Centre, we are committed to providing excellent services and products to our members. This refunds policy outlines the terms and conditions regarding refunds for memberships, sunbed blocks, classes, and merchandise.  

1. Gym Memberships and Class Memberships
- We operate a strict no refunds policy on gym memberships. no swapping or trading of memberships is allowed either.

 2. Sunbed Blocks
- Sunbed are non-refundable. if you unlawfully book a sunbed or block and visit the centre for our staff you are not of legal age to do so you will be denied entry to the sunbeds with no refund.
- Expiry Policy: Sunbed blocks are valid for a 6 month period.

3. Merchandise
  - Merchandise is non-refundable, however, if we have the stock on site to do so we may swap it with an alternative size at managements discretion. 

4. Classes  
- Class Cancellations by Clients* No refunds will be given for classes if the client cancels unless strenuous circumstances have caused them to do so. Clients may transfer to another class if cancellation is made at least 24 hours in advance.  
-Class Cancellations by Fraserburgh Fitness Centre: If a class is cancelled by us, clients will be offered a refund or the option to transfer to another session.  

5. Faulty or Incorrect Items/Services
If you receive a faulty or incorrect item or service, please notify us immediately. We will offer a replacement, exchange, or refund as appropriate.  

6. How to Request a Refund  
To request a refund, please contact us in person, via email, or by phone with:  
- Your name and contact information.  
- Proof of purchase (e.g., receipt, confirmation email).  
- Details of your refund request (e.g., reason, any relevant supporting documents).  

7. Processing Refunds
Approved refunds will be processed within 7–10 business days via the original payment method.  

8. Non-Refundable Circumstances
Refunds will not be issued in the following cases:  
- Failure to use purchased memberships, classes, or sessions within the valid period.  
- Change of mind after purchase.  

We reserve the right to update this policy at any time. For further assistance, please contact our team at Fraserburgh Fitness Centre.